Last updated: 27 October 2026
These Terms and Conditions govern the use of https://roscarlisbon.com/ and the reservation services available through the website. Please read these terms and the conditions of your selected rental offer before making a booking.
1. About Our Service
RosCar Lisbon is a car rental aggregator that allows customers to compare offers from international and local rental companies and book a vehicle through the website.
We facilitate reservations. The selected rental company provides the vehicle and performs the rental service under a separate rental agreement signed with the driver.
2. Rental Locations and Delivery
Vehicles can be booked for collection at Lisbon Airport or for delivery to an agreed location in Lisbon, including a hotel, subject to the selected supplier’s availability.
The collection method, meeting point, delivery arrangements and any related charges must be specified in the offer or agreed before booking. Airport collection may involve a terminal meeting point, a nearby office or a shuttle service, depending on the supplier.
You must provide accurate collection and return details, including the hotel name, address and flight number where requested.
3. Available Rental Options
The website offers rental options with the following benefits. Availability and eligibility depend on the vehicle, dates and selected rental company. Only benefits expressly included in your confirmed offer apply to your reservation.
Car Rental Without a Deposit
Offers marked as available without a deposit do not require a security deposit for the vehicle under the stated conditions. An advance booking payment is separate from a security deposit and remains payable.
Renting without a deposit does not remove responsibility for damage, fines, missing fuel or other charges lawfully payable under the rental agreement.
Car Rental Without a Credit Card
Offers marked as available without a credit card allow collection without presenting a credit card, provided that you satisfy the alternative payment and identification requirements stated in the offer.
Cash Payments
Selected rental companies accept cash for the remaining balance at collection. Cash payment must be permitted by your selected offer. The currency and any applicable payment conditions are stated during booking.
Debit Card Payments
Selected offers allow the remaining balance to be paid by debit card. Accepted card networks, physical card requirements and any requirement for the card to be in the main driver’s name depend on the supplier and must be checked before booking.
Unlimited Mileage
Offers marked as including unlimited mileage have no distance based rental charge within the permitted use and geographical area. Restrictions on travel outside Portugal, ferry transport and prohibited vehicle use may still apply.
Free Cancellation
Offers marked as including free cancellation can be cancelled without a cancellation charge within the deadline displayed before payment. The applicable deadline, time zone, refund conditions and any exceptions form part of your booking conditions.
4. How to Book
- Select your collection and return locations, dates and times.
- Choose an available vehicle or vehicle category.
- Select the required options, such as rental without a deposit, rental without a credit card, additional insurance or a child seat.
- Enter the main driver’s contact details and any other required information.
- Review the total price, included services, payment requirements and cancellation conditions.
- Submit your reservation and pay the advance payment of 15% to 20% shown at checkout.
- Receive your booking voucher by email with collection instructions and the rental company’s contact details.
You are responsible for checking that the information entered during booking is correct. Contact support promptly if you notice an error.
5. Booking Confirmation and Voucher
Your reservation is confirmed when a booking confirmation or voucher is issued. A payment receipt or reservation request alone does not constitute confirmation unless it expressly states that the booking is confirmed.
The voucher contains the reservation details, collection instructions, supplier contact information and payment information relevant to your booking. Keep a digital or printed copy available when collecting the vehicle.
If the voucher does not arrive, check your spam folder and contact [email protected]. Do not assume that a reservation has been confirmed solely because a payment has been initiated.
If a reservation cannot be confirmed after payment, you will be offered an available alternative for your approval or a refund of the advance payment for the unconfirmed reservation.
6. Prices and Payments
An advance payment of 15% to 20% of the booking amount is required to reserve the vehicle. The exact amount, payment recipient and remaining balance are displayed before payment.
The advance payment forms part of the total booking price. The remaining balance is payable to the rental company at collection using a payment method accepted for your selected offer.
The booking summary must identify the rental price, included taxes, selected extras and any mandatory charges known at the time of booking. Optional services requested later may increase the total price.
Additional charges may apply for services or events described in the booking conditions, such as delivery, collection outside normal hours, returning to a different location, additional drivers, fuel shortages, late return, toll administration or damage.
Your bank or payment provider may apply currency conversion or transaction charges under its own terms.
7. Driver Eligibility and Documents
The main driver and any additional drivers must meet the age, driving experience and licence requirements specified in the selected offer.
At collection, the rental company may require:
- A valid passport or accepted identity document.
- A valid driving licence for the relevant vehicle category.
- An International Driving Permit or official translation where required.
- The booking voucher.
- An accepted payment method meeting the confirmed booking conditions.
Original documents may be required. Photographs, copies and digital documents are accepted only where the supplier expressly permits them.
If a driver fails to meet requirements disclosed before booking, the supplier may refuse collection. Any cancellation charge or retained payment must follow the applicable booking conditions and mandatory law.
8. Vehicle Category and Availability
Unless an offer expressly guarantees a particular model, the reservation is for a vehicle category. Images and model names illustrate the type of vehicle available.
Any proposed replacement must respect the confirmed booking conditions, including essential features and selected payment or deposit options. A material change must be communicated to you, together with the available alternatives and applicable cancellation or refund rights.
9. Insurance and Additional Protection
The selected offer describes the insurance included in the rental, any excess and the available additional protection. Mandatory insurance required by applicable law remains included.
Additional insurance or protection may have exclusions, reporting obligations and geographical restrictions. Review these conditions before purchasing.
Rental without a deposit does not automatically mean zero excess or cover for every type of damage. Reimbursement protection may require you to pay the supplier first and then submit a claim to the protection provider.
10. Optional Extras
Child seats, additional drivers and other extras are subject to availability and the conditions shown during booking. The booking summary identifies whether each extra is included, payable online or payable at collection.
Provide accurate information about a child’s age and size when requesting a child seat. Before driving, check that the seat is suitable and correctly installed.
11. Collection, Delays and Missed Collection
Arrive at the agreed collection location at the confirmed time with the required documents and payment method.
If your flight is delayed or you expect to arrive late, contact the rental company using the details in your voucher. Providing a flight number does not guarantee that a vehicle will be held indefinitely.
Any waiting period, charge for collection outside normal hours or consequence of failing to collect the vehicle must follow the conditions disclosed before booking.
12. Vehicle Inspection and Return
Inspect the vehicle at collection and ensure that existing damage, fuel level and any relevant mileage reading are recorded. Photographs can help document its condition.
Return the vehicle at the agreed time and location, with the required fuel level and all supplied keys, documents and accessories.
Late return, missing fuel, lost equipment or damage may result in charges under the rental agreement. Request a return record and retain relevant receipts where available.
13. Use of the Vehicle
Only authorised drivers may drive the vehicle. You must comply with traffic laws, the rental agreement and the supplier’s permitted use conditions.
Travel outside Portugal, transport by ferry, use on unsuitable roads and other restricted activities require the supplier’s prior approval where stated in the rental agreement.
You are responsible for fines, parking charges, tolls and other costs arising from your use of the vehicle, together with any lawful administration charges disclosed in the rental conditions.
14. Accidents, Damage and Breakdowns
In an accident, breakdown or other incident, follow the emergency and reporting instructions provided by the rental company. Contact emergency services where necessary and notify the supplier promptly.
Do not arrange repairs or authorise expenses without the supplier’s approval unless immediate action is necessary for safety or required by law. Retain reports, photographs and receipts relevant to any claim.
15. Booking Changes
Requests to change rental dates, locations, vehicle category, driver details or optional services are subject to availability and supplier approval.
A change may alter the price or conditions. Any revised price and material conditions must be communicated for your acceptance before the change is confirmed.
16. Cancellation and Refunds
To cancel, use the cancellation method stated in your voucher or contact support with your booking reference.
For offers including free cancellation, cancellation within the stated deadline entitles you to a refund of the advance payment without a cancellation charge. Any separately purchased service with different cancellation conditions must be clearly identified before purchase.
Cancellations after the applicable deadline, missed collection and early return are governed by the conditions disclosed before booking. Refunds are not automatically excluded and will be assessed under those conditions and applicable law.
The payment recipient processes any refund due, normally to the original payment method. You will be informed of the expected processing period. Your bank may require additional time to credit the funds.
Car rental booked for specific dates does not generally carry the automatic 14 day withdrawal right applicable to many other online purchases. This does not affect the free cancellation terms included in your offer or any other statutory rights.
17. Supplier Cancellations and Service Problems
If a supplier cannot provide a confirmed rental, contact the supplier and our support team promptly. We will assist with the reservation issue and communicate available alternatives.
You are not required to accept a materially different replacement. Any refund, alternative arrangement or additional remedy will be determined by the circumstances, the agreed terms and applicable law.
18. Responsibilities
We are responsible for performing our reservation services with reasonable care and skill and for obligations imposed on us by applicable law.
The rental company is responsible for supplying the vehicle and performing its obligations under the rental agreement, including vehicle condition, handover and rental support.
Nothing in these terms excludes or limits liability where doing so would be unlawful, or removes mandatory consumer rights. We do not exclude responsibility for our own errors merely because another provider is involved in a booking.
19. Complaints
For reservation enquiries or complaints, email [email protected] with your booking reference, a description of the issue and relevant supporting documents.
Report problems occurring during the rental directly to the supplier as soon as reasonably possible so that it has an opportunity to resolve them. You may also contact us for assistance.
Any alternative dispute resolution information required for the website operator must be provided in the website’s legal information. Nothing in these terms prevents you from contacting a competent consumer authority or bringing a claim before a competent court.
20. Personal Data
Personal data is processed as described in our Privacy Policy. Booking information may be shared with the selected supplier and service providers where necessary to arrange and support your reservation.
21. Applicable Terms and Consumer Rights
These terms govern our website and reservation services. The selected supplier’s conditions govern the vehicle rental. All applicable terms must be made available before booking.
A rental agreement presented at collection must not remove confirmed booking benefits or mandatory consumer rights. Contact support before signing if you identify a material inconsistency.
Applicable law and court jurisdiction are determined by the relevant legal rules. Nothing in these terms deprives consumers of mandatory protections or rights to bring proceedings in a court available to them under applicable law.
22. Updates to These Terms
These terms may be updated for future bookings. The version accepted when you made your reservation continues to apply to that reservation unless a lawful change is agreed with you.
23. Contact
Website: https://roscarlisbon.com/
Email: [email protected]